Privacy Policy

Mobility Florida (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.mobilityfl.com, contact us, or use any of our services including wheelchair-accessible van sales, rentals, and van conversions.

Please read this policy carefully. By using our website, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

• Contact details: name, phone number, email address, and mailing address submitted through inquiry forms or calls.
• Vehicle-related details: desired van type, accessibility requirements, trade-in information, or financing preferences.
• Rental booking information: pickup and drop-off dates, vehicle preferences, and special requests.
• Payment information processed through secure third-party payment processors. We do not store full payment card numbers.
• Communications: records of emails, calls, or messages you send us.

Information Collected Automatically

• Log data: IP address, browser type, pages viewed, referring URL, and timestamps.
• Device information: device type, operating system, and screen resolution.
• Cookies and analytics data (see Section 6).
• General geographic location inferred from your IP address.

Information from Third Parties

• Vehicle history and valuation data from services such as Carfax or AutoCheck when processing inventory.
• Analytics data from providers such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about van sales, rentals, and conversions.
• Process rental bookings, purchase agreements, and conversion orders.
• Process payments and maintain billing records.
• Send transactional communications such as booking confirmations and receipts.
• Improve our website and customer experience.
• Comply with Florida law, including the Florida Information Protection Act (FIPA).
• Prevent fraud and unauthorized access.
• With your consent, send promotional communications about our services. You may opt out at any time.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers such as payment processors, scheduling software, and web hosting vendors, all bound by confidentiality agreements.
• Vehicle data services such as Carfax and NHTSA for vehicle history and safety verification.
• Financing partners only with your consent when you apply for vehicle financing.
• Legal and regulatory authorities as required by law or to protect the safety of our customers and staff.
• Business successors in the event of a merger or asset sale, subject to the same privacy protections.

4. Your Rights Under Florida Law (FIPA)

Under Florida’s Information Protection Act (Fla. Stat. § 501.171), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information in our records.
• Delete personal information we hold about you, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Receive notice of a data breach within 30 days of our determination that one occurred.

To exercise any of these rights, please contact us using the information in Section 9.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and comply with legal obligations. Vehicle purchase and rental records are retained for up to seven (7) years in accordance with Florida business and tax record-keeping requirements.

6. Cookies

Our website uses cookies and similar technologies to enhance your experience, including:

• Essential cookies necessary for the website to function properly.
• Analytics cookies that help us understand how visitors interact with our site, such as Google Analytics. Data collected is aggregated and does not personally identify you.
• Preference cookies that remember your settings for future visits.

You may disable cookies through your browser settings. Disabling certain cookies may affect some features of the website. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

7. Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information, including SSL/TLS encrypted data transmission and limited staff access to personal data. No method of internet transmission is 100% secure, and we encourage caution when submitting sensitive information online.

8. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party sites such as vehicle listing aggregators, financing partners, or review platforms. This Privacy Policy applies only to our website. We are not responsible for third-party privacy practices and encourage you to review their policies directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Mobility Florida
7506 Gibsonton Dr, Gibsonton, FL 33534
Phone: (813) 212-9612